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Digital service book and extended warranty

Stay in touch with your customer after the sale.

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  • Cloud platform
  • 99.9% uptime
  • Support based in Czechia
  • Data security

1 How it works

From a sale to a long-term customer relationship

Product registration gives you a direct contact to the customer, so you can offer them further services, service work or support. Extended warranty registration, records and handling of in-warranty and out-of-warranty repairs, claims and direct customer communication — in one system.

  1. 01

    Product sale

    The customer buys the product in your shop or e-shop.

  2. 02

    Product registration

    The customer registers the product online in a few clicks and you get their contact details.

  3. 03

    Warranty activation

    An extended warranty can be activated quickly and easily.

  4. 04

    Service and repairs

    You or the customer raise a service request or a claim.

  5. 05

    Resolution

    Repair, parts replacement and status updates, all in the system.

  6. 06

    Long-term relationship

    The customer stays informed, comes back and recommends your products.

2 What you get

What you get with TINOTE

  • Customer contacts

    • Product registration
    • Contacts to end customers
    • Consent to receive information

  • Extended warranty

    • Online activation
    • Different warranty types
    • Automatic reminders before a warranty expires

  • Digital service book

    • Complete product history
    • Service jobs, repairs, parts
    • Everything in one place

  • Service and claims

    • In-warranty and out-of-warranty service
    • Claims and their status
    • Assignment of technicians and service points

  • Customer communication

    • Notifications by e-mail and SMS
    • Repair status updates
    • Offers, news, promotions

  • Overview and reporting

    • Registration statistics
    • Number of service jobs and claims
    • Revenue and cost overviews

Book a presentation

Get more contacts. Provide better service.

We will show you how TINOTE helps raise customer satisfaction and win more repeat business.

Book a presentation Try a demo

Or simply call us on 777 000 948.

3 Who it is for

Made for retailers and distributors

Anywhere a product is sold with a warranty and service — and where it is worth knowing who ends up using it.

  • Bicycle and e-bike retailers
  • Home appliance retailers
  • Tool and machinery retailers
  • Boiler and heating retailers
  • Garden machinery and tools
  • Electronics and IT equipment
  • Other equipment and products

And generally anywhere a product is sold with a warranty and service — from sports equipment to heat pumps.

Trusted by

  • HORTIM
  • WATERCOOLER
  • Bus Design
  • Sgalitzer s.r.o.
  • SNOW-HOW ČR
  • BITO
  • Czechia Facility
  • Wintersteiger

Book a presentation

We will show you TINOTE on your own equipment

Write a few lines about what you need to keep records of. We will get back to you and arrange a date.

  • A presentation on your own case, not a generic demo
  • No installation — TINOTE runs in a browser and on a phone
  • No obligation, even if you decide otherwise in the end